Privacy Policy

Last updated: October 16, 2025

lo-cate operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). lo-cate is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include anonymous or de-identified data.

We may collect or process the following types of personal information depending on how you interact with the Services, where you live, and as permitted by law:

  • Contact details: name, billing/shipping address, phone number, email address.

  • Financial information: credit/debit card numbers, payment details, transaction information.

  • Account information: username, password, preferences, and settings.

  • Transaction information: items viewed, added to cart, purchased, returned, or exchanged.

  • Communications: messages and inquiries you send us.

  • Device information: IP address, browser, and network details.

  • Usage information: how you interact with and navigate the website.

Personal Information Sources

We collect personal information from the following sources:

  • Directly from you (e.g., creating an account, making a purchase, contacting us).

  • Automatically through cookies and similar technologies.

  • From service providers (such as Shopify and payment processors).

  • From partners or third parties who help us operate our business.

How We Use Your Personal Information

We may use your information to:

  • Provide, personalize, and improve the Services.

  • Process payments, orders, returns, and customer support requests.

  • Create and manage your account.

  • Send transactional messages and notifications.

  • Market and advertise our products (via email, SMS, or ads).

  • Prevent fraud, ensure security, and comply with legal obligations.

  • Communicate with you and respond to your inquiries.

  • Comply with laws, legal processes, and regulatory requests.

How We Disclose Personal Information

We may share your personal information with:

  • Shopify, our e-commerce platform provider.

  • Service providers (e.g., payment processors, delivery partners, IT and data providers).

  • Marketing and advertising partners.

  • Business partners or affiliates within our corporate group.

  • Authorities, if required by law or legal process.

  • Third parties in connection with a business sale, merger, or transfer.

You can learn more about Shopify’s data practices in their Privacy Policy:
https://www.shopify.com/legal/privacy

You can also manage your Shopify privacy preferences or opt-out here:
https://privacy.shopify.com/en/request

Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes certain personal information about your interactions with our store to operate and improve the platform. This may include sharing information across Shopify’s network of merchants.

To learn more about Shopify’s use of data and how to exercise your rights, visit:
https://privacy.shopify.com/en

Third-Party Websites and Links

Our website may include links to third-party websites or services. We are not responsible for their privacy or security practices. Always review their privacy policies before submitting your information.

Children’s Data

Our Services are not intended for use by children. We do not knowingly collect personal information from anyone under the age of majority in your jurisdiction.
If you believe a child has provided us with personal information, contact us and we will delete it.

Security and Retention of Your Information

We take reasonable steps to protect your personal data but cannot guarantee absolute security.
We retain your personal information only as long as necessary to:

  • Fulfill orders or provide Services,

  • Comply with legal obligations,

  • Resolve disputes, or

  • Enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you.

  • Request correction or deletion of your data.

  • Receive a copy of your personal information (portability).

  • Opt out of the sale or sharing of your personal information for targeted advertising.

  • Manage your communication preferences (unsubscribe from marketing emails).

If you are in the UK or EEA, you may also:

  • Object to or restrict processing of your information.

  • Withdraw consent where applicable.

To exercise your rights or learn more about how Shopify processes data, visit:
https://privacy.shopify.com/en

Complaints

If you have concerns about how we handle your data, please contact us.
Depending on your location, you may also have the right to complain to your local data protection authority.

International Transfers

We may transfer and store your information outside your country of residence.
If transferred from the EU/UK, we rely on lawful transfer mechanisms such as Standard Contractual Clauses or equivalent agreements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.
We will post the updated version here with a revised “Last updated” date.

Contact

If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: Support@lo-cate.com

lo-cate is the data controller responsible for your personal information.